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Support Renewal Representative at Oracle Nigeria

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Oracle provides the world’s most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including 100 of the Fortune 100 representing a variety of sizes and industries in more than 145 countries around the globe.

We are recruiting to fill the position below:

Job Title: Support Renewal Representative

Location: Lagos

Introduction

  • Reports to Director, Customer Success Manager for Sub Saharan Africa. Position is located in Lagos, Nigeria
  • No direct reports
  • Works as part of the Support organization contracts Renewals team
  • Deliver to set renewal booking target and specific KPI’s. 

Responsibilities

  • Will be responsible for Renewing Support Contract for both Hardware & Software
  • Performing Quality Assurance on regional Support renewals business
  • Maintain Good relations between Oracle, its customers and business partners
  • Presenting quotations to clients and manage them through the approval process
  • Maintaining Support Renewal forecasts and Oracle Service Contracts system (OKS)
  • Building and maintaining relationships with decision makers in the designated Accounts
  • Executing sales activities (e.g. presentations)
  • Maintaining Account plans for Top Accounts
  • Negotiating and commercial management of designated Accounts
  • Managing the bid process through to closure
  • Ensuring client issues are escalated to the relevant parties within Oracle
  • Positioning the value of Support to customers
  • Working with designated Partner organizations on specific opportunities and renewals

Accountabilities

  • Work closely with existing Renewal Reps in Sub-Saharan Africa
  • Build and maintain relationships within Support and across Lines of Business.
  • Write approval requests, where necessary, in compliance with Oracle standards.
  • Obtain appropriate management approvals.
  • Ensure the contracts are legally compliant and commercially viable
  • Maintain accurate records of all sales activities and key contacts in the Account
  • Produce regular and accurate forecasts as requested by the Service Sales Director. Ensure OKS is updated daily.
  • Maintain a breadth of knowledge of Oracle’s products and Services
  • Operate in line with Oracle’s business processes and procedures

Competencies

  • Credibility, attention to detail
  • Decision Making
  • Personal Drive, results orientation
  • Influencing and negotiating
  • Customer Focus
  • Building effective customer relationships with mid management and C level
  • Effective written and oral communication in business French and English
  • Business Acumen
  • Organizational sensitivity and awareness

Professional Competencies:

  • Minimum 5 Years experience in IT Market
  • Excellent Local and English Language
  • Ability to travel & to work under pressure
  • Excel, Financial tools competency
  • Oracle Support Market knowledge
  • Knowledge of sales cycle and process
  • Experience of Service Selling.

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

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